Right of withdrawal

  Withdrawal of the Consumer Customer

Pursuant to the provisions of the Consumer Code, the Consumer Customer has the right to withdraw from the sales contract, without specifying the reason, within 14 (fourteen) days from the date on which the Consumer Customer (or his representative authorised to receive the Product) physically takes possession of the Product.

- Mode
The Consumer Customer can exercise the right of withdrawal by downloading, completing and sending the Withdrawal Form available on this page or any other explicit communication of the decision to withdraw via one of the following channels:

The communication must indicate:
- e-mail to the address info@vieffetrade.com;
- PEC to the address vieffetrade@pec.it;
- registered mail with return receipt to the following address: VieffeTrade S.r.l. con Socio Unico, Viale Europa 24/B – Z.I. Camol 33070 – Brugnera (PN) – Italy.

The Consumer Customer who intends to exercise the right of withdrawal by means of the Withdrawal Form or by sending an explicit communication to this effect is required to return the Product or Products by delivering them at his/her own expense to the VieffeTrade headquarters in Viale Europa 24/B – Z.I. Camol 33070 – Brugnera (PN) – Italy, according to the instructions received from VieffeTrade.

In the event that the withdrawal concerns bulky Products (Large Household Appliances, Furniture and furnishing supplies whose dimensions exceed 36x37x56 centimetres, Televisions larger than 26 inches, etc. ... - for example Refrigerators, Washing Machines, Dishwashers, Built-in Household Appliances) the Consumer Customer is informed that such Products, by their nature, cannot normally be returned by delivering the Product to a Post Office or Post Office Point, as this shipping method is only available for shipments of a single package and for all items whose dimensions, including the shipping packaging, do not exceed 36x37x56 centimetres (cm) and have a maximum overall weight of 15 (fifteen) kg.

Upon receipt of the communication of the exercise of the right of withdrawal sent by the Consumer Customer according to the methods indicated above, VieffeTrade will verify the existence of the conditions of admissibility of the withdrawal required by these General Conditions of Sale and by the Consumer Code and will send the Customer an email of authorization for the return. With said email, the Customer will also receive a return number that will identify the practice and the information and instructions necessary to return the product to VieffeTrade based on the type of Product to be returned by the Consumer Customer. The Consumer Customer must return the Products to VieffeTrade no later than 14 (fourteen) days from receipt of the email of authorization for the return of the Products, referred to in the previous period. If within the aforementioned period of fourteen days the Consumer Customer has not returned the Products, the previously communicated withdrawal loses effectiveness and the Consumer Customer loses his right of withdrawal. In this case, therefore, VieffeTrade will not make any refund.

The Products must be returned intact, unused, undamaged, in their original packaging and complete with all accessories and elements present in the original packaging (e.g. accessories, cables, instruction manuals, etc.). In any case, the Consumer Customer will not have to bear any costs or penalties as a consequence of exercising the right of withdrawal, with the exception of the costs of returning the Products, which will remain the responsibility of the Customer.

The Customer will be responsible for the decrease in value of the Products resulting from handling other than that necessary to establish their nature, characteristics and functioning or in the absence of the elements or accessories referred to in the previous paragraph.

In such cases, if the outcome of the check on the integrity of the Products carried out by VieffeTrade reveals the existence of damage, shortages and/or anomalies in the Products returned by the Consumer Customer, VieffeTrade reserves the right to:
- retain an amount between 10% and 35% of the price paid by the Customer for the purchase of the Product, depending on the extent of the decrease in value of the Product itself resulting from the handling carried out by the Customer;
- refuse to accept the return, informing the Customer that the previously communicated withdrawal has lost its effectiveness and that he has forfeited his right of withdrawal due to the presence of the aforementioned damages, deficiencies and/or anomalies of the returned Product. In this case, therefore, VieffeTrade will not make any refund.

- Exclusions
The right of withdrawal does not apply to sealed Products that are not suitable for return for reasons of hygiene or related to health protection and that have been opened after delivery, to Products that are at risk of deterioration rapidly and to Products made to measure or clearly personalized (these include, by way of example and not limited to, beds and mattresses, bathroom furniture supplies, shower enclosures and shower trays, professional kitchens, wood stoves and pellet stoves, some types of sinks and taps and some furniture supplies such as tables, chairs, stools, consoles, sideboards and cupboards).

Upon receipt of a withdrawal notice from the Consumer Customer within 14 (fourteen) days and in compliance with the other conditions indicated in the previous articles, VieffeTrade will refund the sums paid for the purchase, including delivery costs, if incurred, in an amount equal to the cost of the least expensive type of delivery offered by VieffeTrade (with the exception, therefore, of additional costs resulting from the possible choice of a type of delivery other than Standard Courier), using the same means of payment used by the Customer for the purchase of the Product, unless otherwise expressly requested by the Customer.

The Consumer Customer has the right to receive a refund within 14 (fourteen) days of receipt by VieffeTrade of the communication of exercise of the right of withdrawal. However, VieffeTrade, in accordance with art. 56 of the Consumer Code, reserves the right to withhold the refund until it has received the Product or until the Customer has demonstrated that he has returned the aforementioned Product, depending on which condition occurs first.

Unless the Customer has expressly agreed otherwise, the refund will be made in the following ways:
- For purchases made by bank transfer, VieffeTrade will proceed with the refund via bank transfer;
- For purchases made by credit card payment, the refund will be made by reversing the transaction directly to the credit card.
- For purchases made via PayPal, the refund will be made via a credit to the same PayPal account.
- For purchases made with payment by Scalapay, the refund will be made by reversing the transaction directly to the credit card linked to the Scalapay account.

For information regarding withdrawal in the event of the conclusion of accessory financing contracts, it is necessary to consult the Findomestic website.

  Professional Customer Returns

Returns of goods by the Professional Customer are not permitted without the prior written consent of VieffeTrade; in this case, shipping costs are borne by the Professional Customer, as are the risks of transporting the goods. Authorized returns must be returned to VieffeTrade within 90 days from the date of the relative consent by the latter.

In any case, returns of Products will not be permitted if they are used, damaged, not intact and in their original packaging and complete with all accessories and elements present in the original packaging (e.g. accessories, cables, instruction manuals, etc.).

The reason for the document must be “returned goods” and this document must include the return authorization number assigned by VieffeTrade.

Any return not compliant with the conditions described above will be automatically rejected by VieffeTrade.