Warranty

  Warranty

All items on the VieffeTrade Srl website are new, authentic, delivered with original packaging, unless otherwise indicated in the sales offer and are certified and/or approved for the Italian market in compliance with the legislation in force on the date of entry in the market; It is the Consumer's responsibility to verify the compatibility of the product in accordance with their national legislation of reference. Pursuant to Legislative Decree 206/2005 "Consumer Code", all products on sale on this site are covered by a 24-month legal guarantee.
Based on the 24 month Legal Guarantee, VieffeTrade Srl is responsible towards the consumer for defects of conformity not found at the time of purchase. The lack of conformity exists when the product is not suitable for the use for which it is usually intended, does not conform to the description or does not possess the qualities promised by the seller, does not offer the usual qualities and performances of a good of the same type, does not it is suitable for the particular use desired by the consumer if brought to the attention of the seller at the time of purchase and accepted by the seller: art. 129 of the Consumer Code. The lack of conformity that occurs within 24 months from the date of purchase of the goods must be reported within 1 month following the date of discovery of the defect. Unless proven otherwise, it is presumed that defects of conformity which appear within 3 months of delivery of the goods already existed on that date; breakages, damage and reduced usefulness found in the use of the goods are not defects of conformity. In the event of a lack of conformity, the consumer has the right to have the conformity of the goods restored, without charge, by repair or replacement at Vieffetrade's choice. The consumer can ask the seller, at his choice, to repair the good or replace it, without costs in both cases, unless the requested remedy is objectively impossible or excessively onerous compared to the other. Repairs or replacements must be carried out within a reasonable period of time from the Consumer's request, the average time for returning the product to the Consumer is 29 days. If VieffeTrade Srl is unable to return the repaired product within the maximum period of 60 days, the consumer may request one of the alternative remedies: replacement, termination of the contract, price reduction.

Times and methods of exercising the Legal Guarantee

The Customer must:
1. Send a written communication to VieffeTrade Srl, indicating the product defect and one or more illustrative photos of the problem;
2. Wait for the return authorization with the file identifier which will be communicated by VieffeTrade Srl;
3. Prepare the product for shipping by carefully packaging it and enclosing all accessories, the instruction manual and everything originally contained in the product packaging;
4. Indicate the Return Authorization Number assigned by VieffeTrade Srl on the packaging. The transporter will contact the Customer to arrange collection of the product, the Customer's unavailability by telephone will delay the collection of the product.

In the absence of the original packaging and all the components of the product VieffeTrade Srl will not be required to carry out any intervention and the Legal Guarantee will be considered void.

Warranty Extension (only for purchases and shipments within Italian territory)

All large household appliances on sale on Vieffetrade.com include the possibility of extending the warranty on the product by paying for an additional service, the cost of which varies in relation to the price range of the product itself. This warranty extension service adds 3 years of coverage compared to the standard 2-year warranty and is provided by Garanzia3.
Following the shipment of the order by us, the customer who chooses to purchase the extended warranty on his appliance receives an email activating the service to be carried out directly on the Garanzia3 website within one year of receiving it.

If the extension is not activated within the deadlines, the possibility of activation itself expires.